TERMS OF USE, PURCHASE AND USE

 

“S4S User” Mobile Application

 

1. General Provisions

 

1.1. These Terms of Service, Purchase and Use of the “S4S User” mobile application (hereinafter – the “Terms”) constitute a binding legal document establishing the mutual rights, obligations and liabilities of the Buyer and the Seller when the Buyer purchases and uses the services provided through the “S4S User” application.

1.2. Before starting to use the “S4S User” application and/or purchasing any services, the Buyer must carefully read these Terms and the Privacy Policy. By using the application, the Buyer confirms that they agree with the Terms and the Privacy Policy.

1.3. The Seller is entitled to unilaterally amend, modify or supplement the Terms in response to changes in its operations, legal requirements or services. The version of the Terms applicable to the Buyer is the version in force at the moment the order is placed.

 

2. Parties and Definitions

 

2.1. Seller – Stats4sport Aps filialas, legal entity code 304086416, registered address: Elbingo g. 55-1, LT-06285 Vilnius, email: ds@stats4sport.com, which develops, administers and owns the “S4S User” mobile application.

2.2. “S4S User” Mobile Application – an application enabling the Buyer to connect to the Organisation whose services they use and to access services related to that Organisation’s activities.

2.3. Organisation – any organisation engaged in non-formal activities that has concluded a Service Usage Agreement with the Seller (Stats4sport Aps filialas) and provides services to its members.

2.4. Buyer / User / Member – a member of an Organisation engaged in non-formal activities who uses the Organisation’s services and receives services through the “S4S User” application.

2.5. All other terms used in these Terms have the meaning defined in the applicable laws of the Republic of Lithuania.

 

3. Purchase of Services and Conclusion of the Agreement

 

3.1. The following persons are eligible to purchase services through the “S4S User” application:

• legally capable natural persons – adults whose legal capacity has not been restricted by a court;
• minors aged 14 to 18 – with parental or guardian consent, unless they independently manage their income;
• authorised representatives of all persons listed above.

3.2. The agreement between the Buyer and the Seller is concluded electronically. The agreement is deemed concluded once the Buyer selects a service in the “S4S User” application and clicks “Payment”.

3.3. All service prices in the “S4S User” application are indicated in euros, including VAT, where applicable.

3.4. Payment for services is processed through payment partners designated by the Seller (UAB Paysera LT, UAB BLUE EMI LT, etc.) under the terms and conditions established by those partners.

3.5. Payments for the purchased annual “S4S User” package are non-refundable, except where the service cannot be provided due to the fault of the Seller. To request a refund, the Buyer must contact: ds@stats4sport.com and provide the relevant payment information and the reason for the refund request.

 

4. Application Use Rules

 

4.1. The Buyer undertakes to:

• not disclose their login details to third parties;
• immediately inform the Organisation if they lose their login details or suspect that they may have been used by third parties;
• comply with these Terms, applicable laws and principles of fair conduct when using the “S4S User” application.

4.2. The Buyer is fully responsible for the accuracy of the personal data provided. If incorrect or incomplete data is submitted, the Seller and/or the Organisation shall not be liable for any resulting consequences.

4.3. The Buyer is responsible for all actions performed using the “S4S User” application and for any content (messages, comments, uploaded information) they create, send or publish within the application.

4.4. The Buyer is prohibited from using the “S4S User” application in a manner that:

• disrupts, damages or impairs the functioning of the application or access to it;
• infringes the rights or legitimate interests of others;
• violates applicable laws or good morals.

4.5. Within the “S4S User” application, the Buyer is prohibited from:

• using the application for fraudulent purposes or in connection with illegal activities;
• sending, uploading or otherwise distributing any material that is illegal, harmful, obscene, threatening, offensive, defamatory, derogatory, vulgar, indecent, discriminatory, hateful or otherwise inappropriate, including content related to child pornography or incitement to violence;
• stalking, intimidating or harassing others;
• impersonating any person or falsely claiming affiliation with any natural or legal person;
• attempting to gain access to other users’ accounts or their data.

 

5. Seller’s Rights and Obligations

 

5.1. The Seller undertakes to:

• provide technical and organisational conditions enabling the Buyer to use the “S4S User” application properly;
• respect the Buyer’s right to privacy and process personal data only in accordance with applicable laws and the Privacy Policy.

5.2. If the Buyer violates these Terms, applicable laws or attempts to compromise the stability or security of the application, the Seller has the right to:

• immediately and without prior notice restrict or suspend the Buyer’s access to the “S4S User” application;
• in exceptional cases – delete the Buyer’s registration and/or access to the application.

5.3. The Seller may, at its discretion, initiate promotions, discounts or special offers related to the “S4S User” services.

5.4. The Seller may unilaterally, without prior notice, change or cancel promotions. Such changes apply prospectively from the moment they are published.

5.5. The Seller is not liable for any material or non-material damage caused to third parties by messages, comments or any other content submitted by the Buyer.

 

6. Communication, Inquiries and Complaint Handling

 

6.1. The primary point of contact is the Organisation of which the Buyer is a Member.

The Buyer agrees and confirms that all matters related to:

• services provided by the Organisation;
• activity content, schedules, training sessions, events, service quality;
• membership in the Organisation, fees, internal rules;
• the Buyer’s status, rights and obligations as a Member of the Organisation,
  must first be addressed to that Organisation through the communication channels it provides (email, phone, internal messaging system, or other).

6.2. Questions regarding the use of the “S4S User” application through the Organisation.

Most practical issues related to the “S4S User” application (e.g., login issues, incorrect Group/Team assignment, subscription validity, visible content, notifications, etc.) are first resolved through the Organisation because it:

• administers the Buyer’s membership and account linkage to a specific activity;
• can provide context, verify data and initiate necessary updates in the Stats4sport platform.

6.3. Direct contact with the Seller (Stats4sport Aps filialas).

The Buyer may contact the Seller directly only in the following cases:

• the issue concerns technical performance of the application that the Organisation cannot resolve (e.g., system errors, operational faults, login technical issues, integration issues);
• the issue concerns technical execution of a payment transaction or payment platform failures, and the Organisation cannot provide an answer;
• the Organisation does not respond within a reasonable period (e.g., 3 calendar days) or its response does not address an issue falling within the Seller’s competence.

6.4. Contacting the Seller.

The Buyer should contact the Seller via ds@stats4sport.com and, as far as possible, provide:

• name and surname;
• the name of the Organisation they are a Member of;
• account identification details (e.g., registration email address);
• a description of the issue or complaint;
• if applicable – screenshots, error messages, payment details (payment date, amount, payment ID).

6.5. Complaint Handling.

6.5.1. Complaints related to the quality of services provided by the Organisation, the work of its coaches, activity content, schedules, internal rules or other aspects of the Organisation’s operations are handled by the Organisation in accordance with its internal regulations and applicable laws.

6.5.2. Complaints related to the technical functioning of the “S4S User” application or the Stats4sport platform, system errors, access disruptions, technical payment processing issues may be handled by the Seller in cooperation with the relevant Organisation and payment partners.

6.6. Preservation of User Rights.
These Terms do not limit the Buyer’s right to:

• contact the Seller directly regarding personal data processing, technical system matters or other issues within the Seller’s competence;
• lodge a complaint with the State Data Protection Inspectorate, other supervisory authorities or a court if they believe their rights have been violated;
• use other consumer protection mechanisms provided by law.

6.7. Response Times.

6.7.1. The Organisation and the Seller aim to respond to Buyer inquiries and complaints as soon as possible, but no later than within the time limits established by law or internal rules.

6.7.2. If a response cannot be provided within the specified timeframe for objective reasons, the Buyer will be notified of the delay and the expected response date.

 

7. Intellectual Property

 

7.1. All rights to the “S4S User” application and related content, including but not limited to software code, design, logos, texts, graphics and databases, belong to the Seller or its licensors and are protected by the laws of the Republic of Lithuania and international treaties.

7.2. No content or other information found within the “S4S User” application may be copied, reproduced, distributed, publicly displayed, transmitted, modified or otherwise used without the Seller’s prior written consent, except where permitted by law.

 

8. Liability

 

8.1. The Buyer is fully responsible for:

• the accuracy and currency of the data they provide;
• all actions performed using the “S4S User” application;
• the legality of any content uploaded or submitted and its compliance with the Terms and applicable laws.

8.2. The Seller is not responsible for:

• actions performed by the Buyer or third parties using the “S4S User” application;
• any loss or damage suffered by the Buyer or third parties due to the Buyer’s failure to comply with the Terms or applicable laws;
• decisions or actions of Organisations related to the services they provide or their internal procedures.

8.3. In the event of damage, the liable Party must compensate the other Party for direct losses in accordance with applicable laws.

8.4. The Seller is not liable where the Buyer has failed to familiarise themselves with the Terms despite having the opportunity to do so.

 

9. Final Provisions

 

9.1. These Terms are prepared in accordance with the laws of the Republic of Lithuania.

9.2. All disputes arising from the implementation or interpretation of the Terms shall first be resolved through negotiations. If no agreement is reached, disputes shall be settled in competent courts of the Republic of Lithuania at the Seller’s registered office, unless otherwise required by law.

9.3. If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.